Has Coral Springs Found The “Holy Grail”? – From Sterling To Baldrige
It’s been over 14 years. The Baldrige Criteria are not “flavor
of the month” here in the City of Coral Springs. Has fourteen
years of implementing this management model been worth it? You be the
Following is the first of three articles telling the story of how
Coral Springs came to use the Baldrige criteria, our steps and
missteps in implementation, the kind of results our efforts produced
and what the “next level” looks like for us. This article
will provide background on how the City came to use the model and a
brief description of how the Baldrige criteria work.
Coral Springs calls itself a “municipal corporation;”
which reflects the fact that we use a private sector model to run the
government. The population is about 132,000 residents. We are thought
of as a bedroom community, but in fact 20 % of our assessed valuation
is commercial, including a full industr...
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