The Realities of Knowledge Management
The use of advanced software to generate and store information is unavoidable; however, to avoid excessive dependence, it is necessary to bridge the gap between technology and person through knowledge management. Unfortunately, knowledge management (KM), like many otherwise useful organization improvement tools, is now dangerously close to becoming a cliché, another lost acronym in the MBA orientation primer. As such, it is often dismissed as an academic concept, exploited by consultants, and marketed as a tool that is better for enhancing decision making than intuition and tried and true wisdom learned from day to day operations.
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