Commentary

Featured Research Articles

Accessibility is a very important service offered by transit agencies. We know that because the Washington Metro is accessible. Hundreds of thousands of people with disabilities in our three-state service area can depend on Metro to get where they are going. Our 1200 low-floor 'talking' buses and 91 rail stations with elevators mean that someone who is blind or uses a wheelchair can use bus and rail. Metro can be the family car for someone who cannot drive. And for those who are unable to use bus or rail, there is our paratransit service, MetroAccess. Our 675 lift-equipped paratransit vans deliver over 2 million rides every year to nearly 40,000 customers. Metro really is very important to people with disabilities, and Metro will be even more important to them in the future. But it is not just about Metro. Accessible transit will become more important everywhere. Read more...

Public sector organizations are increasingly adopting performance measurement systems in response to the need to improve organizational performance, and ultimately produce better results for citizens. Performance measurement frameworks are critical to linking an organization's vision to its daily activities. The balanced scorecard is one such tool that helps organizations make sound decisions, track progress, and execute strategy. Read more...

At less than 4%, the unemployment rate in San Francisco is at an almost unprecedented low. As I walk to my office from the transit station each morning, I pass hordes of enthusiastic, mostly young "techies" streaming into the headquarters of Uber, Square and Twitter. These magnet employers offer excellent compensation, stock options, free snacks and meals (including wine and beer on tap), and on-site amenities like dry cleaning. Some even allow workers to bring their dogs to the office. As if that's not enough to attract the best employees, these companies are world-renowned, offering exciting opportunities in the forefront of new technology. How is a relatively staid public employer, grinding along in a highly-regulated civil service environment, to compete for top talent? Read more...