Search form


Become a Member Today Sign Up

Apr 2016 | DISRUPTIVE LEADERSHIP

LEADERS, MIND YOUR BROKEN WINDOWS OR PAY THE PRICE OF WORKPLACE INCIVILITY
SHARONE BAR-DAVID

Standing behind the license renewal counter, Marie turns to Sandeep at the adjacent desk for help with information she needs for the person she is serving. Sandeep provides the information, but not before first rolling her eyes, letting out a deep dismissive sigh and prefacing her answer with “Isn’t this something you should know by now?” Upset and humiliated, Marie can barely finish serving the applicant. Things go downhill from there. She is distracted with the rest of the afternoon’s applicants; one of them gets annoyed with her to the point of complaining to the supervisor. Back at home Marie has a sleepless night and calls in sick the next day.    

Become a member today to continue reading...